Privacy Policy

Effective 19 February 2024

This Privacy Policy describes how we collect, use, disclose, and protect your personal information. We are committed to protecting your privacy and ensuring the security of your personal information. By accessing our website at llama.legal (the “Website”) or by using our services, you agree to the terms and practices described in this Privacy Policy.

Information We Collect

We may collect the following categories of personal information from you:

(a) Personal Information - We may collect personal information that you voluntarily provide to us when you interact with our Website, such as when you create an account, make a purchase, or contact us. This information may include your name, email address, phone number, mailing address, payment information, and other relevant details necessary to process your requests.

(b) Automatically Collected Information - When you visit our Website, we may automatically collect certain information about your device and usage patterns, including your IP address, browser type, operating system, referring URL, pages visited, and other similar data.

(c) Cookies and Tracking Technologies - We may use cookies and similar tracking technologies to enhance your browsing experience, personalise content, analyse trends, and gather information about your interactions with our Website. You have the option to disable cookies in your browser settings, but please note that doing so may limit your access to certain features of the Website.

Use of Information

We may use the collected personal information for the following purposes:

(a) Provide and Improve Our Services - We use your information to process your orders, deliver products, respond to your inquiries, and provide you with a personalised experience on our Website. We may also use your information to analyse and improve our services, products, and overall customer experience.

(b) Marketing and Communications - With your consent, we may send you promotional materials, newsletters, and other communications regarding our products, offers, and updates. You can opt out of receiving such communications by following the instructions provided in the communication or by contacting us directly.

(c) Legal and Safety Purposes - We may use your information to comply with applicable laws, regulations, or legal processes, and to protect the rights, property, or safety of our company, customers, or others.

Disclosure of Information

We may share your personal information in the following circumstances:

(a) Service Providers: We may engage trusted third-party service providers to assist us in operating our Website and providing our services. These providers may have access to your personal information but are contractually obligated to protect your privacy and use the information only for the purposes specified by us.

(b) Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of the transaction. We will notify you via email or a prominent notice on our Website of any change in ownership or use of your personal information.

(c) Legal Requirements: We may disclose your personal information if required by law or in response to valid requests by public authorities, such as government agencies or courts.

Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet or electronic storage method is entirely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Access and Update - You may review, update, or correct your personal information by logging into your account on our Website or by contacting us directly. We will make reasonable efforts to accommodate your request, subject to any legal or operational limitations.

Opt-out - You may opt out of receiving promotional communications from us by following the instructions provided in the communication or by contacting us directly. Please note that even if you opt out, we may still send you non-promotional messages related to your transactions or relationship with us.

Cookies - Most web browsers allow you to manage your cookie preferences. Please refer to your browser settings for instructions on how to block, delete, or disable cookies.

Privacy of Minors

Our Website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us, and we will take appropriate steps to remove the information.

Personal Data Protection Act (PDPA) Compliance

We comply with the Singapore Personal Data Protection Act 2012 (PDPA). By providing us with your personal information, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting a prominent notice on our Website or sending you an email. We encourage you to review this Privacy Policy periodically for any updates.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us.

Please note that this Privacy Policy only applies to our Website and does not extend to third-party websites or services that may be linked from our Website. We are not responsible for the privacy practices or content of such third-party websites.